q333 Privacy Policy

1. Introduction

1.1 q333 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the q333 platform, accessible at q333.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by q333.

1.2 This policy applies to all current and former registered players, prospective players who have commenced but not completed registration, and any individual who contacts q333 through its support channels.

1.3 q333 acts as the data controller in respect of personal data collected and processed through the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by written data processing agreements.

1.4 This Privacy Policy should be read together with the q333 Terms & Conditions, which are incorporated herein by reference. In the event of any conflict between this policy and the Terms & Conditions on a matter of data privacy, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 q333 collects the following categories of personal data from players and users of the platform:

2.1.1 Identity Data

Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents such as a National Identification Card (NID), passport, or driving licence. This data is collected as part of the mandatory identity verification process required before any withdrawal can be processed.

2.1.2 Contact Data

Email address, mobile phone number, and current residential address. This data is used to communicate with you regarding your account, process transactions, and send service notifications.

2.1.3 Financial Data

Details of the payment methods used to make deposits and receive withdrawals, including bKash account references, Nagad mobile wallet identifiers, Rocket or Upay account references, partial payment card details (where applicable), and bank account information for supported Bangladeshi banks. q333 does not store full payment card numbers on its servers.

2.1.4 Technical Data

Internet Protocol (IP) address, browser type and version, operating system, device identifiers, time zone settings, and details of pages visited on the q333 platform. This data is collected automatically via server logs and cookies when you access the platform.

2.1.5 Transaction Data

Records of all deposits, withdrawals, bonuses credited, and wagers placed through your q333 account, including the dates, amounts in BDT (৳), game titles, and outcomes. Transaction records are retained in accordance with the data retention schedule set out in Section 8.

2.1.6 Usage & Behavioural Data

Details of your gaming activity, session durations, betting patterns, game preferences, and interaction with responsible gaming tools such as deposit limit settings and self-exclusion requests. This data is used to personalise your experience and to fulfil q333's responsible gaming obligations.

2.1.7 Communications Data

Records of all communications between you and the q333 support team, including live chat transcripts, email correspondence, and any formal complaints or dispute submissions. These records are retained for operational and compliance purposes.

3. How We Collect Your Data

3.1 q333 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access and navigate the q333 platform.
• Third-party sources: Identity verification data returned by our KYC (Know Your Customer) service provider when processing your verification documents. Fraud and risk signals from payment processors and fraud prevention partners. Publicly available information used to verify the accuracy of data you have provided.

3.2 q333 does not purchase personal data from data brokers or third-party marketing lists.

4. Legal Basis for Processing

4.1 q333 processes your personal data on the following legal bases:

Purpose of Processing	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
Identity verification (KYC)	Legal obligation; performance of a contract
Fraud prevention and security monitoring	Legitimate interests of q333; legal obligation
Responsible gaming monitoring	Legal obligation; legitimate interests
Sending service notifications	Performance of a contract; legitimate interests
Sending marketing communications	Your consent (where provided)
Platform analytics and improvement	Legitimate interests of q333

5. How We Use Your Personal Data

5.1 q333 uses the personal data it collects for the following specific purposes:

• To create, verify, and maintain your q333 player account.
• To process and reconcile financial transactions including deposits and withdrawals in Bangladeshi Taka (BDT).
• To verify your identity and age (21+) in compliance with responsible gaming and anti-fraud requirements.
• To detect and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited activities.
• To operate and enforce responsible gaming controls, including deposit limits, session alerts, time-out periods, and self-exclusion requests.
• To communicate with you about your account status, transaction confirmations, security alerts, and policy updates.
• To send promotional offers and bonus notifications where you have given express consent to receive marketing communications.
• To analyse platform usage patterns and improve the quality, performance, and security of the q333 service.
• To comply with any applicable legal or regulatory obligations, including responding to lawful requests from competent authorities.

5.2 q333 will not use your personal data for any purpose that is incompatible with the purposes described in this policy without first obtaining your explicit consent or establishing an alternative legal basis for the new processing activity.

6. Data Sharing and Disclosure

6.1 q333 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

6.1.1 Service Providers

q333 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include identity verification and KYC providers, payment processing partners (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank), fraud detection and risk management services, customer support platform providers, and IT infrastructure and hosting partners. All such providers are contractually prohibited from using your data for any purpose other than the specific service they provide to q333.

6.1.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others may receive limited technical data (such as a pseudonymous player identifier and session token) that is necessary to deliver game content to your device. Game providers do not receive your full name, payment details, or identity documents.

6.1.3 Legal and Regulatory Disclosure

q333 may disclose personal data where required to do so by a court order, regulatory direction, or other lawful authority. In such cases, q333 will disclose only the minimum data required to satisfy the obligation and will, where legally permissible, notify the affected player of the disclosure.

6.1.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of q333's assets, personal data held by q333 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

7. International Data Transfers

7.1 Some of q333's third-party service providers may be located in or operate infrastructure in countries outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, q333 will ensure that appropriate safeguards are in place — such as contractual data transfer clauses or equivalent contractual protections — to protect your data to the standard described in this policy.

7.2 By registering a q333 account and accepting this Privacy Policy, you consent to the transfer of your personal data to q333's service providers as described in this section, subject to the safeguards described above.

8. Data Retention

8.1 q333 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of the account and for a minimum period of five (5) years following account closure, to comply with anti-money-laundering, fraud prevention, and tax reporting obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support correspondence: Retained for a minimum of three (3) years from the date of the last communication in the thread.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent status.

8.2 When personal data is no longer required and no legal obligation requires its continued retention, q333 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Security Measures

9.1 q333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the q333 platform.
• Encrypted storage of sensitive personal data and financial records on access-controlled servers.
• Strict role-based access controls, ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• Mandatory data privacy and security training for all q333 staff who handle personal data.
• Confidentiality agreements binding all employees and contractors who have access to personal data.

9.2 While q333 takes all reasonable precautions, no method of electronic transmission or storage is entirely free from risk. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, q333 will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

10. Cookies and Tracking Technologies

10.1 q333 uses the following categories of cookies and similar tracking technologies on the platform:

• Strictly necessary cookies: Essential session cookies that enable core platform functionality such as maintaining your logged-in state, managing your wallet session, and retaining your language and display preferences. These cookies cannot be disabled without affecting core functionality.
• Analytical cookies: Cookies used to collect anonymised data about how players navigate and interact with the q333 platform, including pages visited, session duration, and feature usage. This data is used to identify usability issues and improve the platform experience. No individual player is identified in analytical reports.
• Functional cookies: Cookies that remember your preferences and personalisation settings to improve your experience on return visits.

10.2 q333 does not use third-party advertising cookies, cross-site tracking pixels, or any technology that tracks your behaviour across websites unrelated to q333.

10.3 You can control or delete cookies through your web browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the q333 platform and may prevent you from accessing certain features, including your player account.

11. Your Data Rights

11.1 As a q333 player whose personal data we process, you hold the following rights:

• Right of Access: You may request a copy of all personal data that q333 holds about you. Such requests will be responded to within 30 days of receipt.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by q333 be corrected without undue delay.
• Right to Erasure: You may request deletion of personal data that q333 is no longer required to retain. Note that certain data must be retained for legal compliance purposes and cannot be deleted on request during mandatory retention periods.
• Right to Restriction: You may request that q333 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Object: You may object to q333 processing your personal data on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11.2 To exercise any of the above rights, please contact the q333 Data Privacy team at [email protected] with the subject line "Data Privacy Request". q333 will acknowledge your request within 72 hours and provide a full response within 30 calendar days.

11.3 q333 will not charge a fee for processing legitimate data rights requests. However, q333 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in nature.

12. Children and Minors

12.1 The q333 platform is strictly restricted to adults aged 21 years and above. q333 does not knowingly collect or process personal data belonging to any person under the age of 21. Registration by or on behalf of a person under 21 is a violation of the q333 Terms & Conditions and this Privacy Policy.

12.2 If q333 becomes aware or has reasonable grounds to believe that personal data has been submitted by or on behalf of a person under the age of 21, all associated data will be deleted from our systems as promptly as reasonably practicable, and the associated account will be closed immediately.

12.3 If you believe that a person under the age of 21 has registered an account on the q333 platform, please contact the support team immediately at [email protected].

13. Marketing Communications

13.1 With your consent, q333 may send you promotional emails, SMS notifications, and in-platform messages regarding bonuses, seasonal promotions, new game releases, and other relevant offers. Consent to receive marketing communications is collected at the point of account registration and can be updated at any time through your account settings.

13.2 You may opt out of all marketing communications at any time by:

• Updating your communication preferences in your q333 account settings.
• Clicking the "unsubscribe" link included in any marketing email.
• Contacting q333 support at [email protected] and requesting removal from all marketing lists.

13.3 Opting out of marketing communications will not affect the delivery of transactional service notifications, which are sent regardless of marketing preference as they relate directly to your account operation and security.

14. Changes to This Privacy Policy

14.1 q333 reserves the right to update or amend this Privacy Policy at any time. The most current version of this policy will always be available at q333.io/privacy-policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

14.2 Where changes to this policy are material — meaning they substantively affect the way in which q333 collects, uses, or shares your personal data — q333 will notify registered players via their registered email address or through a prominent notice on the platform prior to the changes taking effect.

14.3 Your continued use of the q333 platform following notification of a material change to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not accept the revised terms, you should discontinue use of the platform and contact support to request account closure.

15. Contact and Data Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which q333 processes your personal data, please contact our Data Privacy team using the details below. We aim to respond to all privacy-related enquiries promptly and thoroughly.